We will ship within 24 hours after payment has been cleared, or after we have verified your order in the case of COD. We print shipping labels based on data that has been sent. As such, it is the buyer's responsibility to make sure that their shipping address is correct. We cannot accommodate changes in the shipping address, especially when the item has left our facility.
How do I change or cancel my order?
LUXXEWHITE.PH is very quick in processing orders to make sure they get delivered to you as soon as possible. You may change or cancel your order as much as you want before you click "CHECK OUT."
Anything beyond check out you will not be able to make changes to your order any more. We cannot change or cancel an order once it has been placed.
How do you verify COD orders and how much time it will take?
We will verify through call or text within 24 hours from the time your order is placed. The purpose of which is to prevent spammers and malicious orders. Please note that we are already paying the courier once COD orders left our facility. If it fails to reach the recipient that's a double financial loss on our part.
We also reserve the right to refuse serving COD orders if it has incomplete address, fails our verification process or the customer has repeated delivery failure history in Frontrow data base.